We provide all our services to insured or self-funding patients. Contact us now if you have health insurance or want to know more about self-pay.

Insured Patients

Candover is recognised by all major health insurance companies in the UK and many specialist and foreign insurers. These include:

  • Bupa
  • Aviva
  • Vitality
  • Simply Health
  • WPA
  • General & Medical
  • CS Healthcare
  • Exeter Family Friendly

Insured Patients must obtain authorisation from their insurance company for the consultation prior to the visit. We are not able to obtain this for you. A referral from your GP will be required for authorisation.

Prior to your consultation your will be asked to provide:

  • Insurer Name
  • Policy Number
  • Pre-authorisation Number

Please note that following your consultation complex tests such as CT and MRI scans may need to be authorised separately. We recommend you familiarise yourself with the terms and conditions of your policy and ensure you have sufficient coverage for treatment.

When requesting pre-authorisation you should state that your treatment will be provided by Hampshire Hospital NHS Foundation Trust at Candover Clinic, which is part of the Basingstoke and North Hampshire Hospital.

Self-funding Patients

All treatment at Candover is available on a self-funding basis, including consultations, diagnostic tests, imaging, procedures and inpatient stays. Candover offers self-pay fixed price packages for most procedures and inpatient stays. This includes general and respite care.

Self-paying patients are required to settle their bill on the day of treatment, diagnostic test or 7-days prior to admission for inpatient stays. Consultations are invoiced separately by your consultant.

We accept cash, all major debit/credit cards, personal cheques drawn on a UK bank and electronic transfers.


Remember- even if you have already started treatment with the NHS, you can still transfer to Candover. Call us on 01256 315010 and we will make the necessary arrangements.